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SimCity 4 Devotion Welcome Portal => SC4 Community-Related => Topic started by: Wiimeiser on October 12, 2017, 03:15:55 AM

Title: Simtropolis down again? Or is it me being stupid
Post by: Wiimeiser on October 12, 2017, 03:15:55 AM
Is it just me, or is Simtropolis down again all of a sudden? I'm getting an error saying "The request could not be satisfied." when I try loading it...

EDIT: I didn't notice the sticky (Last post in 2011 BTW), and I did do something a bit stupid yesterday (Ask why one lot in a set wasn't working on slopes)
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Tarkus on October 12, 2017, 03:59:05 AM
We're a lot more relaxed about the old policy on ST downtime discussions now, in part because the whole dynamic surrounding them is a lot different than it was in the days when that old thread was active.

Simtropolis was indeed down for a moment, but it is back now for me.  Seems to be hiccuping between on and off, however. 

-Alex
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on October 12, 2017, 04:33:04 AM
Oh great.... Simtropolis going shut down for random error....  :'(
I hope will be OK anytime if lucky.  :popcorn:  :thumbsup:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Wiimeiser on October 12, 2017, 08:26:56 AM
Doesn't look like I'll be able to access it anytime soon. I didn't see anything on their Twitter so it could be my ISP or something for all we know...
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on October 12, 2017, 09:59:01 AM
UPDATE!!!

Simtropolis website is now back online! :D
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on May 12, 2018, 09:10:41 PM
Simtropolis going down AGAIN!!!!  ()sad()

Quote
This site can’t be reached
community.simtropolis.com took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_TIMED_OUT

From Is It Down Right Now website:-  http://www.isitdownrightnow.com/community.simtropolis.com.html

Look likes something wrong that website or just updated forum software etc....  :crytissue:

Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Tarkus on May 12, 2018, 09:44:58 PM
Site does appear to be down for me as well.  No word via their Twitter account (@Simtropolis (https://twitter.com/simtropolis)), which is usually a pretty reliable source for this sort of thing.  Wish them the best on getting back up and running shortly!

-Alex
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on May 12, 2018, 10:55:00 PM
Is going up now, Tarkus! :D

UPDATE 1!!!

Down again? YIKES!!!  ???

UPDATE 2!!!

Is online again, but loading was slow... Anyway is OK right now.  :thumbsup:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Alan_Waters on May 13, 2018, 06:11:05 AM
Site was loaded yesterday, but very slowly, more than a minute. I noticed that the site is loaded every time more slowly.  &mmm
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on May 13, 2018, 07:41:44 PM
Yeah! And now... LOADING SO MUCH FASTER!!!! :D :D :D
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Wiimeiser on June 02, 2018, 05:39:03 AM
Down for me again, but it might not be for anyone else. It appears Australia might be blocking specific European sites, I can't get onto Derpibooru or Cookie Clicker either...

EDIT: Simtropolis works now, but not the others... Others are working, probably just my ISP messing up...
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Andreas on June 02, 2018, 03:05:06 PM
It might be worth to note that Simtropolis isn't a European site, though, but a Canadian one. ;)
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on June 03, 2018, 04:23:54 AM
Error again???  :'(

(https://s22.postimg.cc/3nwxk9pcx/Error524_Simtropolis.jpg)

Waiting for fix.....  :popcorn:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on August 26, 2018, 08:05:05 AM
Simtropolis website got error 525 - SSL handshake failed was appear....  ()what()
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Terring7 on August 26, 2018, 01:53:54 PM
Simtropolis is back :)
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on September 16, 2018, 06:41:32 AM
Simtropolis down again with error 522 or 524 (timeout)....  ()what()
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Tarkus on September 16, 2018, 08:18:45 PM
It's back up now.  Seems they tend to go down a lot late Saturday/early Sunday in the US/Canada timezones (which would be pretty much all day Sunday in Indonesia).  They've periodically had a scheduled maintenance period over the years--not sure what it is at present, but that could be it.

-Alex
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Kitsune on September 16, 2018, 10:14:08 PM
I believe it has to do with weekly backups that occur Saturday nite - its been mentioned in the past somewhere on simtrop.
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on September 22, 2018, 04:55:43 AM
Down again?  :thumbsdown: Maybe was change something...  :popcorn:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: markussaage on September 22, 2018, 05:29:36 AM
It's been down since yesterday already on and off... Hope, it's not serious and that they get it fixed soon. &mmm
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on September 22, 2018, 05:38:35 PM
EDIT!!! Is back online!  &apls
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Tarkus on September 23, 2018, 10:45:24 PM
Here (https://community.simtropolis.com/announcement/42-outages-stex-gallery-offline-last-ditch-effort/) is the official announcement from ST Staff as to their current status.  The STEX and Gallery have been taken offline for the moment in an effort to control the server load spikes that have been causing the downtime.  I will quote it below so there's a backup space for this information.

Quote from: CorinaMarie
Update: 23 Sept, 2018 @ 22:22 EDT

The site stayed up a wee bit longer, but still succumbed to whatever is causing the trouble. At this point we are taking the STEX and the Gallery offline, but will try to keep the forums going.

Update: 23 Sept, 2018 @ 18:59 EDT

Cyclone Boom has optimized all database tables which is sort of like defragmenting a hard drive. We've brought the site back online and are hoping it helps with the problems. The previous message (below) still applies until we are sure everything is fixed.

Previous message: Simtropolis is experiencing random spikes of heavy server load and excessive lag to the point the whole site becomes unresponsive. We've been taking it offline to let it catch up with the load and then bringing it back. This is the best stop gap measure we have at the moment. If you are creating a new topic or post I suggest making a copy and paste to a text editor before clicking the submit button as we can't be sure it won't go offline at the wrong moment for you.

Further details can also be found in this post (https://community.simtropolis.com/forums/topic/68528-simtropolis-90x-bugs-issues-report-thread/?do=findComment&comment=1701758) from Simtropolis Admin CorinaMarie:

Quote from: CorinaMarie
As many of you have prolly noticed we've been having trouble keeping Simtropolis online for the past couple of days. The most detailed information about what and I are doing is in this Announcement and we will continue to update that as we try other options. As mentioned there we've taken the STEX and the Gallery offline in an effort to reduce server load and this will hopefully keep the site from disappearing every couple hours. Should this prove to help we will then bring the STEX back to members only as our next attempt to balance usefulness with uncrashness.

-Alex
Title: Simtropolis protracted brown out
Post by: evarburg on September 27, 2018, 09:23:32 PM
Has anyone an idea of how long this is going to last ? It is extremely worrying. In internet time it's been years...

CasperVg 2018-09-28: Please keep Simtropolis-related discussion in the "Is Simtropolis down again?" thread.
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: mgb204 on September 28, 2018, 06:10:38 AM
This whole thread is one that confuses me, it's like waiting at a bus stop asking every passer by when the bus is due. In the sense that we all know buses can be late, we also know websites can go down periodically, especially community funded sites like SC4D/ST. Without the vast resources of large commercial sites, which themselves have issues from time to time, it's inevitable at this level. Of course we've all witnessed the demise of various other SC4 community sites, whilst the loss of them has obviously been sad, there is no reason to think that's happening here. Moreover, the ST staff have been very clear about the cause, a glitch means they are having to offline the site while they resolve it.

A web-server is simply a computer that serves one or more websites, but in most respects is like your own PC. If something is wrong on that machine, unless there is a mirror, which is a 2nd duplicate of the computer to switch too, fixing it means downtime. Think about how often your computer re-boots when you install an update?, such a reboot is far more problematic for a web server. Because the time taken to restart the machine is only part of the equation, when such a system first boots, it can take a while before everything is initialised and ready to work. If you have to work on the machine to repair a problem, similarly, whilst doing so it probably needs to be offline.

There is absolutely no reason to believe this to be more than a temporary glitch. So it's just a case of being patient whilst the staff resolve the problems. I realise it's frustrating, but asking random people when the bus will come, won't make it come sooner.
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: evarburg on September 28, 2018, 10:32:50 AM
(it's just that it seems to last a lot longer than all the other glitches. I wouldn't worry otherwise, being aware of what you explain.  :) )
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: markstrongman2018 on September 28, 2018, 06:31:12 PM
Update: 28 Sept, 2018 @ 15:26 EDT

With the site responding much better we have removed the 10 second delay for downloads for both guests and members.

Update: 28 Sept, 2018 @ 13:39 EDT

Turns out we were under attack. No details will be provided, but we believe we have that resolved. *:)
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Seaman on September 29, 2018, 02:23:49 AM
thx for sharing the update. Sad to hear that happened but it's good that the team seems to be confident.
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Wiimeiser on September 30, 2018, 09:24:36 AM
Not loading for me at all, I was getting a 403 earlier. That doesn't sound good...
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on September 30, 2018, 06:20:07 PM
Me too.....  :crytissue: Got 403 Forbidden error...  :thumbsdown:

Quote
You don't have permission to access / on this server.
Server unable to read htaccess file, denying access to be safe

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Title: Who Has Access to Simtropolis ? (yes, I know)
Post by: evarburg on October 06, 2018, 10:38:59 AM
I know they are pedalling like crazy to get the site up again, I know they're rebooting, I know etc. But I'm asking this because yesterday I suddenly got a PM answering a PM I managed to post days ago, and I go there, and then I see some people have posted on the Show Us thread or the Can't find thread or the CJ thread and I can go there and interact again (it has happened several times). But then, like these last two days : “You don't have permission to access” at all. it's the on & off thing that gets to me, because I am wondering if for some reason my access data has been corrupted and I only am barred ! (Parano City...)
Title: Re: Who Has Access to Simtropolis ? (yes, I know)
Post by: paddy0174 on October 06, 2018, 11:27:35 AM
Uh, another Simtrop thread. Great....not. ;)

Nope its not you, it's all of us. :) As you can read in the error message "Server unable to read htaccess file, denying access to be safe" , is an error, that is based on something not working, and better safe than sorry, after that, the server gets in total denial of everything and doesn't respond anymore.

What you can read out of this: as long, as you don't get any kind of Simtrop based site content (like the logo or at least the color scheme), than it's all of us and not only you. If you get any kind of site content, and there something is denied, than it's mostly you and not others.

I have no idea, why they didn't get to the bottom of this, meanwhile it's more than two weeks, but I assume, they don't have the time, to work a few full days in solving the problem (like a company or a business), so it could take a while.

But in the meantime you have found the perfect alternative: HERE :)

Look into a few postings here, you will be amazed, how different the content is, compared to Simtrop. :)
Title: Re: Who Has Access to Simtropolis ? (yes, I know)
Post by: evarburg on October 06, 2018, 02:24:38 PM
Uh, another Simtrop thread. Great....not. ;)

[reassuring words]

But in the meantime you have found the perfect alternative: HERE :)

Look into a few postings here, you will be amazed, how different the content is, compared to Simtrop. :)

Thanks for the reassuring words:-) And yes, and I have been perusing the site with my various questions over the months. But I am not going to compare, I like both SC4D and Simtropolis. I see them as complementary somehow. It so happens that my first fumbling steps as a lotter are on Simtropolis, because my first stumbling steps as a CJer were on... SimPeg, which found a home on Simtrop'.  ;)
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Tarkus on October 06, 2018, 04:14:21 PM
Topics now merged . . . let's try to keep all the discussion regarding Simtropolis here on this thread.  The site stability over there still remains an ongoing issue, unfortunately, and the SC4D Staff wishes our colleagues at Simtropolis all the best in their valiant efforts to restore working order.

-Alex
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: paddy0174 on October 06, 2018, 06:03:44 PM
Thanks Alex! :)

@evarburg
Don't think you are alone.... I'm missing a dependency from PEG (=> only at Simtrop) for the Heretic Harbour. Everytime I get to the dl page, I'll get thrown out, either by Cloudflare or a 403/503... :D :D :D

Right now I can wait, still trying to figure out which textures are needed to run the SWN-Paeng-Sidewalk together with the NOB and SOMY harbour pieces... :D :D
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on October 06, 2018, 08:08:01 PM
Huh?  ???

Quote
This page isn’t working
community.simtropolis.com is currently unable to handle this request.
HTTP ERROR 500

Sound likes Simtropolis website or server was... GONE?  :crytissue:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Tarkus on October 06, 2018, 10:50:46 PM
Sound likes Simtropolis website or server was... GONE?  :crytissue:

Cori's now using their Twitter account (@Simtropolis) and posting updates, which can be found here (https://twitter.com/simtropolis).  This update is from 2 hours ago:

Quote from: @Simtropolis on Twitter
Hiya. Cori here. Tis my first time using ST's Twitter. Yes, the site is down. No, we don't know how long it will take to fix. Dirk has been actively working on it all day and we're doing everything possible to get this resolved ASAP.

-Alex
Title: Simtropolis
Post by: jeffryfisher on October 08, 2018, 01:01:30 PM
Simtropolis is down again today. It has been either sick or under attack for a couple weeks now. I want to offer to help, but... without its forums etc, I can't even contact people there. Since SC4D is still up, I'm hoping we can open a back-channel discussion and news thread here somewhere (if off-topic, please move thread gently).
Does anyone here have any info on the latest problem(s)? As a DB pro, I am keen on acquiring tech details so I can think of solutions.
Title: Re: Simtropolis
Post by: Kitsune on October 08, 2018, 01:03:40 PM
This should be merged into the other simtrop thread - however if you follow there twitter: https://twitter.com/Simtropolis That will give you the reason why its down today... its because they have to reindex everything.
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on October 08, 2018, 06:59:20 PM
I hope Simtropolis will OK at last! Keep indexing guys! Here the status (taken from twitter website)

(https://pbs.twimg.com/media/DpBXhpzXUAEBrv7.jpg)

 :thumbsup: &apls :popcorn:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Wiimeiser on October 09, 2018, 03:43:33 AM
So something to the effect of what killed SimPeg, albeit less serious, happened, or something like that? That's what I'm getting...
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Terring7 on October 09, 2018, 04:06:02 AM
No fear, Simtropolis (https://community.simtropolis.com/forums/topic/68528-simtropolis-90x-bugs-issues-report-thread/?page=21&tab=comments#comment-1702128) is here :thumbsup:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Tarkus on October 09, 2018, 04:08:23 AM
Sounds like a whole myriad of things . . . whatever it was, it seems they've emerged victorious from it, as the site is now back up and seems to be running pretty smoothly.  Here's the last on-site update from Cori. 

Quote from: CorinaMarie
A multitude of things went wrong, but we believe we are back with 99.99732% of the content in all areas. Due to how we had to perform the recovery this time, it's possible a portion of things such as STEX uploads or attachments on exactly 30 Sept, 2018 might be missing and any posts, PMs, status updates, etc (but not STEX files & attachments) after 09:17 AM EDT on 05 Oct, 2018 will be missing. The site was briefly operational a few times after my full database backup on 05 Oct and posts, PMs, status updates, new member registrations, etc from there and after are lost.

We do apologize for any loss and the inconvenience of this whole mess.

-Alex
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on November 08, 2018, 08:01:35 PM
Going down again....

Quote
Error 526 Ray ID: 476caa84cf0d33a3 • 2018-11-09 01:57:00 UTC
Invalid SSL certificate

CorinaMarie and Dirk at Twitter page will fix the SSL issue right now. Waiting for update!  :popcorn:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: jeffryfisher on November 09, 2018, 11:27:22 AM
I see it up again.
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on November 10, 2018, 08:53:06 PM
Simtropolis was down again with error number 524, 525 and 526....  ()sad() Waiting for fix!  :popcorn:

UPDATE!!  Is now online!  &apls &apls &apls
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: AsimPika3172 on December 29, 2018, 02:40:09 AM
Simtropolis down again with ERROR 522 (Connection Timed Out)!

EDIT at 7:20 pm or more (Malaysia time):- Is now back online!  :thumbsup:
Title: Re: Simtropolis down again? Or is it me being stupid
Post by: Wiimeiser on July 02, 2019, 09:02:44 AM
Cloudflare seems to be down with a 502 error. Not entirely sure what that means right now...